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NOOTROPIC SOLUTIONS

Wholesale Information

Ordering Process:

To make a purchase, simply add your desired items to the cart. While regular pricing will initially be displayed, rest assured that you can apply your wholesale discount at checkout. Enter your unique code, and the discount will be applied to all items in your cart. For accurate pricing details, refer to the wholesale price list provided upon your account setup. If you have any questions, please contact us at sales@nootropicsolutions.com

Minimum wholesale orders must reach a total of $200 after the wholesale discount has been applied.

Pricing:

When listing our products online, it is essential to adhere to the Recommended Retail Price (RRP). Sales periods are limited to a maximum of two weeks. Any violation of this clause will lead to Nootropic Solutions terminating their supply partnership with the seller. iMAP and MAP pricing align with the RRP as detailed in our wholesale price list.

Shipping:

Wholesalers enjoy free standard Australian shipping for orders exceeding the $200 minimum spend. Express shipping is available for $15 and can be selected at checkout. Generally, our wholesale shipping policies and timeframes mirror those for our regular customers. Exceptions may occur for particularly large orders or special cases.

Undelivered Items:

If items are undelivered and returned due to circumstances beyond our control (e.g., address changes, inability to accept the order), we will initiate a refund, excluding shipping expenses and a $10 administrative/processing fee. Additional return shipping fees may apply. Should you need to resend the order, kindly place a new order or contact us to resolve the issue. Your understanding is greatly appreciated.

Returns & Refunds:

Returns are accepted within 30 days of receiving goods. Requests must be made in writing to sales@nootropicsolutions.com within 30 days of the delivery date, including the invoice number and reasons for return. Prior approval is required for all returns, and the products must be unused and in their original condition. For more information, please refer to our Refund Policy.

Wholesale Terms & Conditions

1. Acceptance of Agreement:

For the purposes of this document, "you" and “wholesaler” refer to the prospective wholesaler applying to become affiliated with Nootropic Solutions, and “Nootropic Solutions,” “us,” or "we" pertain to the company offering the wholesale program. By applying to be a Nootropic Solutions wholesaler, you acknowledge and agree to the terms and policies outlined in this Agreement. It is imperative to thoroughly read and comprehend the contents of this legal agreement. Upon submission of the online application, you confirm that you have understood and accepted the terms. Acceptance by Nootropic Solutions initiates this Agreement, which remains in effect until either party terminates participation.

2. Termination and Changes to Agreement:

This Agreement begins when Nootropic Solutions accepts you as a wholesaler and will end when your participation is terminated by either party. Nootropic Solutions may change this Agreement at any time. If any change is unacceptable to you, you are entitled to terminate your participation. Your continuing participation as a wholesaler will constitute your acceptance of any change. It is your responsibility to keep up to date with any changes made to the Agreement.

3. Suspension or Termination:

You or Nootropic Solutions may suspend or terminate your participation as a wholesaler at any time for any reason.

4. Price Changes:

Nootropic Solutions reserves the right to change the price of their wholesale or retail products at any time.

5. Reversals:

Nootropic Solutions may reverse orders due to cancellations, duplicate tracking, returns, disputed charges, or program violations. Violations of the communications policy may result in immediate termination of participation as a wholesaler.

6. Assets Usage:

Nootropic Solutions grants a non-exclusive, non-transferable license ("License") to use assets as specified in this Agreement. The License expires upon departure as a wholesaler or termination of this Agreement. You will use the Assets as Nootropic Solutions instructs.

When using the assets provided by Nootropic Solutions, the following rules apply:

6.1.  No Modifications: You will obtain written consent before making any changes to the assets. No alterations, additions, or subtractions are allowed.

6.2. Specific Purpose: You will exclusively use the assets for promoting Nootropic Solutions and its products. Any other use is not permitted.

6.3. Ownership Reservation: Nootropic Solutions retains full rights, ownership, and interest in the assets, encompassing copyrights, trademarks, and other intellectual property. No transfer of ownership occurs under this agreement.

6.4. No Ownership Claims: You will not make any assertions of ownership over the assets, including copyright, trademark, or other intellectual property.

6.5. Distribution Authorisation: You will seek prior written consent from Nootropic Solutions before incorporating the assets into additional advertising materials.

7. Liability:

Nootropic Solutions is not liable for loss of profits, costs, or direct/indirect damages arising from service interruption, termination of this Agreement, asset use, or service performance.

8. Relationship:

This Agreement shall not be construed to create any employment relationship, agency relationship, or partnership between you and Nootropic Solutions. You will provide services for Nootropic Solutions as an independent contractor. You will have no authority to bind Nootropic Solutions into any agreement, nor will you be considered an agent of Nootropic Solutions.

9. Email Communication:

You are strictly prohibited from sending commercial electronic mail messages, as defined by the Federal spam law, CAN-SPAM Act of 2003 (“Act”), in relation to Nootropic Solutions and our products. Nootropic Solutions retains the right to collect, withhold, or cancel any compensation associated with the commercial electronic mail messages you send. You are permitted to send transactional or relationship messages, as outlined in the Act.

10. Online Advertising Policy:

10.1. Purchasing Restrictions: 

You shall not purchase keywords, domain names, advertising, search terms, AdWords, or any identifiers containing "Nootropic Solutions”, or “Nootropic Solutions”, or variations thereof.

10.2. Google, Microsoft & Social Advertisements:

Running Google, Microsoft, or Social advertisements is strictly prohibited for wholesalers and may lead to termination.

11. Prohibited Claims:

You are expressly prohibited from making any claims asserting that products or services offered by Nootropic Solutions are designed, intended, or proven to diagnose, treat, cure, or prevent any disease. This prohibition encompasses any promotional material, marketing content, or representations made by you in association with Nootropic Solutions' products. It is strictly against the terms and policies of this Agreement for you to communicate or insinuate health benefits that extend beyond the specified and approved uses of the products provided by Nootropic Solutions. Any breach of this prohibition may result in consequences, including but not limited to termination of your participation. Nootropic Solutions emphasises adherence to transparent and accurate information when promoting its products to maintain the integrity of its offerings and compliance with applicable regulations.

12. Warranties:

Nootropic Solutions makes no representation that the operation of the Program will be uninterrupted or error-free, and Nootropic Solutions will not be liable for the consequences of any interruptions or errors.

13. Confidentiality:

Information obtained under this Agreement which is not publicly available, is considered confidential. Wholesalers may not disclose confidential information unless compelled by law or with prior written consent from Nootropic Solutions.

Compliance with Australian Regulations

1. Consumer Protection Laws:
   • The terms should comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010, ensuring fairness and transparency in transactions.
   • Issue: Terms should clearly define the process for resolving disputes and provide contact information for consumer complaints.

1. Privacy and Data Protection:
   • Compliance with the Privacy Act 1988 and the Australian Privacy Principles (APPs) is required for handling personal information.
   • Issue: The terms lack detailed information on how personal data is collected, used, and protected.

1. Unfair Contract Terms:
   • ACL prohibits unfair terms in standard form consumer contracts.
   • Issue: Clauses allowing unilateral changes to the contract without consumer consent could be deemed unfair.

Best Practices

1. Clarity and Accessibility:
   • Legal documents should be clear and accessible to the average user.
   • Issue: Simplify legal jargon and provide a summary of key points for better understanding.

1. Transparency:
   • Transparency in changes to terms, fees, and policies is crucial.
   • Issue: Users should be explicitly informed of changes to terms, not just through periodic checks.

1. User Rights and Remedies:
   • Terms should clearly state user rights and remedies in case of service issues.
   • Issue: The terms focus heavily on the company’s rights with limited information on user remedies.

Recommendations for Improvement

1. Enhanced Transparency:
   • Notify users on database directly (e.g., via email) of significant changes to terms or pricing. Also, make it clear on your home page and the Wholesale account page that changes have been made when they have.
   • Clarify the circumstances under which changes can be made and users’ rights in such scenarios.

1. Simplified Language:
   • Simplify legal language to ensure it is understandable to all users, potentially including a summary of key points at the beginning.

1. Data Handling and Privacy:
   • Incorporate detailed privacy practices within the terms or ensure the Privacy Policy is easily accessible and clearly referenced.

1. Fairness and Balance:
   • Balance the terms to ensure they are fair to both parties, removing or modifying any clauses that may be seen as giving the company an unfair advantage.

1. User Rights:
   • Clearly state users’ rights and remedies, particularly regarding service issues, refunds, and cancellations, ensuring compliance with ACL.

FREE STANDARD SHIPPING ON AUSTRALIAN ORDERS OVER $110

Enjoy complimentary standard shipping on all orders over $110 within Australia. This promotion is automatically applied at checkout.

Shipping Methods

Our products are shipped Australia-wide using the reliable services of Australia Post. This ensures that your orders are handled with the utmost care and are delivered promptly to your chosen destination.

Shipping Prices:

Flat Rate Standard Shipping: $10

Flat Rate Express Shipping: $15

Free Standard Shipping on orders over $110

Processing Times:

Orders are typically processed and dispatched within 1-3 business days. Please be aware that orders placed after noon AEST will commence processing on the following business day. Orders are not processed on weekends.

Shipping Time Frame:

Australia Post Standard Delivery: 2 - 6 business days

Australia Post Express Delivery: 1 - 3 business days

Order Tracking:

Once your order has been dispatched, you will receive a confirmation email with a tracking number. This tracking number allows you to monitor the progress of your shipment through the Australia Post website or app. Enter your tracking number here to stay informed about the estimated delivery date and real-time location of your package.

International Shipping:

At the moment, we do not offer international shipping through our website. If you are located outside of Australia and wish to place an order, kindly email us at sales@nootropicsolutions.com. Our team will promptly get back to you with available delivery options for your location.

Nootropic Solutions has a 30-day return policy. We offer a full refund (excluding shipping costs)  on products returned to us in their original condition within 30 days of purchase. If you are not satisfied with your product, please contact us and we will help to resolve your concerns.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, contact us at sales@nootropicsolutions.com with your order number and reason for return. If your return is accepted, we’ll send you further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent at the customer's expense to the following address: 35-37 Maree Street, Freshwater, 4870, QLD, Australia.

You can always contact us with any return questions at sales@nootropicsolutions.com

Damages and issues:

Please inspect your order when you receive it and contact us immediately if any items are defective, damaged, or incorrect. We will listen to your concerns and help to address the issue.

Exceptions / non-returnable items:

Items that have been opened or used can only be returned if they are faulty. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We only offer exchanges for items that are defective or damaged.

Refunds:

We will email you once we’ve received and inspected your return, and notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.

If you have not received your refund more than 15 business days after we have approved your return, please first contact your bank and then contact us at sales@nootropicsolutions.com.

Last Updated: 30 Sep 2024

Privacy Policy

This Privacy Policy describes how Nootropic Solutions (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from nootropicsolutions.com (the "Site") or otherwise communicate with us (collectively the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Site whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

How We Collect and Use Your Personal Information

When you visit the Site, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide our services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend our Services, our rights, and the rights of our users or others.

What Personal Information We Collect

When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information from Cookies

When you visit the Site, we automatically gather certain device information. As you browse, we collect data on viewed pages, websites or search terms that led you to the Site, and details about your interactions with the Site ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect necessary payment information (e.g., bank account details, credit/debit card information, billing address).

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to fulfill our contract with you. The Services that we use your personal information for include: processing your payments, fulfilling your orders, arranging shipping, facilitating returns, and sending you notifications concerning your account, purchases, returns, exchanges, or other transactions. The Services also extend to creating, maintaining, and otherwise managing your account, and enabling you to post reviews.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicating with You

We use your personal information to provide you with customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and to better understand user interaction with the Services. We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. For example, we may use Shopify to support personalised advertising with third-party services. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
• We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
• Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
• Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
• Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
• Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law. We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or would like to make a complaint, please email us at sales@nootropicsolutions.com